Frequently Asked Questions (FAQs)

My Account

• What is the key difference between your service and other service providers?

The main difference is. We do not return stored result. We never store result of any email. We do fresh validation every time. Other providers create database of result and return it while validation. We have strict policy to not store any result.

• How do I get started?

Getting started with MyEmailVerifier is borderline easy. Just visit this page or click on the Sign Up button in the menu bar above to fill out a simple form and create your free account. That's all!

• How do I log into my account?

Once your account has been created, you can easily login by visiting this page or clicking on the Login button above to enter your email address and password. In case you've forgotten your password, make use of the Forgot Password option—you only need your email address.

• Do I need my credit card to get started?

No, you don't need a credit card to sign up and use MyEmailVerifier. You only need a credit card when you're ready to buy one of our plans.

• I am unable to verify my mobile number.

There could be several reasons for this: The mobile number is already associated with another account. Network connectivity issues. Multiple verification attempts have been made.

Please contact support in such case.

• How can I unblock my account?

To unblock your account, you need to provide required KYC (Know Your Customer) details. Once verified, we will determine the appropriate course of action.

Please contact support in such case.

• Do I Need to Install Anything?

No need for that! All you have to do is sign up and submit your list; we will handle the rest.

• How do I change my password?

Kindly log into your account and click the Change Password link in the left menu. Just enter the old and new password accordingly.

• I can't verify my email address, what's wrong?

After completing the registration, you're required to verify/confirm your email address. If you are not able to, however, don't worry as we'll fix it together. There are two options:

A) The confirmation email might have landed in your spam or junk filter. Simply check the spam/junk filter of the email you registered with for any email you may have received from MyEmailVerifier.

B) You may have entered an incorrect address. Simply enter the correct address for verification.

• Why is mobile verification required?

Mobile verification is necessary to prevent the creation of multiple accounts and to ensure a fair user experience.

• What is the process for validating/verifying my mobile number?

The process is simple: Choose your country code, enter your mobile number, click "Send OTP," and then verify the OTP.

• Why is my country code not available on the update profile page for mobile number verification?

This might be due to restrictions in your country. If this is the case, you can provide us with your contact number details for manual verification.

• How can I start/stop email notification for files?

You can manage this by navigating to "My Account" and accessing the "Email Preferences" page.

Billing & Payment

• How are credits charged?

Each email verification consumes 1 credit. The exact credit charge details can be provided to you in credit history page. We do not charge for unknown and duplicate emails.

• How much does email verification cost?

Our free trial starts with 100 free credits. If you need more, you can check out our pricing model to choose a plan based on the number of email lookups you need.

• What payment methods are supported?

Currently, we only accept PayPal Payment method.

• Where can I find my invoices?

If you've successfully logged into your account, go to Billing >> Invoice History.

• Am I required to sign a contract?

No, we'll never ask you to a sign a contract whatsoever.

• Why are my files automatically deleted from the server after 30 days?

Our automatic service is designed to remove old files from the server after 30 days to efficiently manage data usage and storage.

• Why are my API logs is not shown?

We no longer retain single API logs.

• How many records per file can upload while using MyEmailVerifier?

Using our email verification tool, you can upload up to 0.1 million records per file.For larger list, please contact us

• What is the difference between the pay-as-you-go plan and the monthly subscription plan?

Pay-as-You-Go Plan: With the pay-as-you-go plan, you are charged based on your actual usage. Each time you use a service or feature, you are billed according to the specific rate associated with that usage. This plan provides flexibility, as you only pay for what you use. It's ideal for those who have varying usage needs from month to month.

Monthly Subscription Plan: The monthly subscription plan involves a fixed monthly fee that grants you access to a set of services or features for the duration of the subscription period. This plan is suitable for individuals or businesses with consistent usage patterns and who want to enjoy a predictable monthly cost. Monthly subscriptions often come with additional benefits or discounts compared to the pay-as-you-go model.

In summary, the main difference lies in the payment structure: pay-as-you-go charges vary based on usage, while the monthly subscription plan offers a stable monthly fee for a predetermined set of services or features. Your choice between the two depends on your usage habits, budget, and the level of predictability you require in your expenses.

• Do email credits for Pay As You Go packages expire?

No, they don't! You can use your email credits for as long as you want.

• How do I upload my email list(s)?

Simply go to your dashboard and locate the Upload button. Click on it to load different options to upload your files.

• What file formats are supported?

You can upload CSV & TXT files.

• Can I get refund of the purchased credit?

Unfortunately, we don't offer refund for the credit purchased. Our email verification credit doesn’t expire so you can use it anytime.

About our Service

• Why should I use MyEmailVerifer Service?

MyEmailVerifer service allows you to check email address validity to reduce the number of undelivered mails. Inevitably, this will improve your email delivery success rate and reduce your bad email reputation which may result in your email address being blacklisted.

• How to Send a Testimonial?

If you are happy with our email verification tool and want to send us a testimonial please send your testimonial with your name and message to [email protected] with subject "Testimonial".

• Do you have an API service?

Yes, MyEmailVerifier provides real-life API service for email verification. The API is supported by any language such as PHP, Java, Ruby, Perl, and .Net.

• How fast do you verify an email address?

Let's do the math. Our system verifies 1,000+ email addresses in 10-15 minutes, i.e. an email address takes around 0.0125 minutes (or 0.75 seconds).

• Are the catch-all enabled domain valid?

Yes, catch-all domains are valid domains and email addresses are deliverable. The only difference between catch-all and normal domain is that it accepts any random email address so you will never get bounce back email on catch-all enabled domains.

• Why it takes time to display result file in download results?

We have robots who process files in queue. The response time depends on the volume. Typically, it starts processing file within 5 minutes after uploaded and it takes around 1 second per email.

• can I have 2 API from the single account?

No. You can only have 1 API under one account. However, if you are an agency and looking to build high volume email verification solution for your customers, please submit your inquiry at [email protected]. We will try to build a custom solution for you.

• What is your accuracy rate?

Our service is 98% accurate. And that's why we provide the best service for email verifications and we're endorsed by thousands of satisfied customers.

• Is there a free trial or some sort of promotion?

Yes, of course. MyEmailVerifier offers 100 free email verification credits.

• Where can I get software to open the CSV file?

You can open your CSV downloaded results in softwares like MS-Excel, openoffice etc.

• Why am I still receiving high bounce after list cleaning?

There are many reasons of email bounces and cleaning list only assure if the email addresses are valid or invalid. There can be other factors as well which cause the email bounce.

  • You have exceeded the email sending limit set by your email service provider.
  • The particular recipient has blocked you.
  • Your Email server IP is temporarily or permanently blocked by the recipient domain mail server.
  • The email content is inappropriate and being marked as spam by some recipient domains.
  • Your email server domain/IP is blacklisted.

You can inspect the SMTP logs of your email service to identify the exact reason of the email bounce. In case you experience high bounce rate and checked that it is not because of any above reasons, we can investigate the particular bounce back. You can send the complete bounce back email with header at [email protected]. Our team will check if there is any issue with list cleaning.

• Can you validate Yahoo email addresses?

Yes, MyEmailVerifier has improved validation for yahoo email addresses. Not only free Yahoo addresses but also business email using Yahoo as email service.

• How do you handle duplicate email address?

We mark the status as “duplicate” within the downloaded CSV results so you can remove those duplicate email address from your list.

Still have questions?

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